Support
Something broken, something confusing, or money that has not landed where you expected: start here. Most answers are below. If yours is not, email contact@syndicate.trade and a human reads it.
Nobody at Syndicate will ever ask for your seed phrase, private key, or a signature that moves your funds. Not in a DM, not in a support ticket, not on a call, not to “validate” or “sync” your wallet. Anyone who asks is stealing from you.
We only ever contact you from @syndicate.trade addresses, and we never move first in DMs. There is no paid queue, no support fee, and no unlock payment.
Common problems
I cannot connect my wallet
Update the wallet app, check you are on the network the Syndicate trades on, then reopen the app. If a connection is stuck, disconnect Syndicate in your wallet settings and connect again.
My deposit has not shown up
Deposits appear once the transaction confirms on-chain and the share ledger reprices at the mark. Check the transaction hash in a block explorer first. If it confirmed and the balance is still wrong after ten minutes, send us the hash.
A trade failed or filled at a worse price
Orders route to third-party venues. Failures are usually slippage limits, insufficient margin, or venue-side rejection. The rejection reason is on the order in the app; send us the order ID if it is not clear.
I want to leave a Syndicate
Redeem your shares from the Syndicate screen. Redemptions price at the mark and are subject to the notice window the Syndicate publishes. Revoke your on-chain delegation afterwards if you are done with the Syndicate entirely.
I lost my seed phrase
We cannot recover it. Syndicate is non-custodial and no one at Cyclopes has, or can get, your keys. If you still have access on another device, move your funds to a new wallet immediately.
When do I get access?
Invites go out in waves from the waitlist. Joining once is enough. Signing up again does not move you up, and we never charge for an invite.
Browse by topic
Guides live in the app under Settings Help. Ask us for any of these directly and we will send the current version.
Start here
Creating an account, connecting a wallet, funding it, and finding a Syndicate worth backing.
Syndicates and policy
What a policy constrains, how operators are approved, how amendments are timelocked, and what a redemption window means for you.
Deposits and redemptions
Marks, share accounting, high-water marks, notice windows, and the fees charged on each.
Operating a Syndicate
Formation, the creation fee, operator splits, approval modes, and what has to stay public.
Competitions
Seasons, capital bands, scoring, prizes, and what gets an entry disqualified.
Account and data
Changing your profile, exporting your record, deleting your account, and the data rights in our privacy policy.
Still stuck
Email contact@syndicate.trade. Include as much of this as you have. It is usually the difference between one reply and five:
- What you were doing, and what happened instead
- Your username or wallet address (public address only, never the seed phrase)
- The Syndicate name, if it involves one
- The transaction hash or order ID, if there is one
- App version, device, and OS
- A screenshot, with anything sensitive cropped out
We reply within one business day. Anything involving funds at risk jumps the queue: put URGENT in the subject line.
What we can and cannot do
| We can | We cannot |
|---|---|
| Explain a mark, a fee, or a redemption window | Recover a lost seed phrase or private key |
| Pull our records of on-platform activity for your account | Reverse a confirmed on-chain transaction |
| Investigate a bug, an outage, or a bad rejection | Move, freeze, or refund funds; we never hold them |
| Act on manipulation, impersonation, and policy breaches | Advise you on what to trade, or on which Syndicate to back |
| Delete your account and the data we hold | Erase anything already written to a public blockchain |
Report something
A scam or an impersonator
Send the account, link, or message to contact@syndicate.trade. Do not engage with them first. If you have already signed something, revoke the approval from your wallet and move remaining funds to a fresh wallet before anything else.
A security vulnerability
Email contact@syndicate.trade with steps to reproduce and the impact. Please give us a reasonable window to fix it before disclosing. We do not pursue researchers who report in good faith, stay within their own accounts, and do not exfiltrate user data or move other people's funds.
An operator or a Syndicate
Manipulated records, trading outside a published policy, self-dealing, or deposit solicitations built on false claims: send us what you have seen and any transaction hashes. Disputes about performance alone are between you and the operator; breaches of our terms are ours to act on.
Legal and privacy requests
Data access, correction, and deletion requests go to the same address and are handled under our privacy policy. Law enforcement and regulatory requests should be sent on letterhead to the postal address below.
Cyclopes Inc.2810 N Church St, STE 90770
Wilmington, DE 19802, US
Email: contact@syndicate.trade
Phone: +1 (302) 208-8824